FAQ / Help
How can I see if my order has shipped?
Log into your account and click the “My Account” link in the navigation bar of the page to see the current status. You will also receive an e-mail as soon as your order is being prepared for shipment. This e-mail will include your tracking number and an estimated shipping date. If you do not receive a confirmation email, please check your junk mail/spam folder. If you cannot find any confirmation at all, please email customer service at email@example.com, there is a chance you may have an error in your order information.
My order still hasn't shipped and its been more than 3 days.
Sometimes we have order delays with merchandise when it sells faster than we anticipated or when our garment suppliers have delays in getting our orders to us. We try very hard to prevent this and make sure everything is always on hand and ready to ship. We are not able to send out backorder notifications, so if you think its taking too long, or your tracking number hasn't updated, please don't hesitate to shoot us an email and see what's going on with your order. We will always have an answer for you. Send an email to customer service, firstname.lastname@example.org
When will my order be shipped?
Our goal is to have your order packaged, sent to the post office, and it is on its way to you within 3 business days of you placing your order. This does not include weekends or holidays. Orders placed Friday, Saturday or Sunday will start processing Monday morning. Orders can be delayed by merchandise that is still in production or if we have delays from our suppliers.
I picked the wrong size/color/item on the order I just submitted.
Please send an email to customer service, email@example.com if you need to change any sizes, colors, choices, etc on any order you have placed in the last 24 hours. If your order has already been prepared for packaging and shipment, you will need to follow the exchange processes. Please see the Returns/Exchanges page for more information. Remember we can only exchange or add to your order. We cannot cancel items. Please include your name and order number in your email correspondence.
My address is wrong on my order!
Please contact customer service immediately. Send an email to firstname.lastname@example.org. Please include the correct address, your order number and your name in the email. If you catch the mistake within 24 hours, we can usually correct it before your initial shipment is sent, so send the email the moment you discover the error. If your package has already shipped, please follow the tracking number and let customer service know when the tracking status says the package is being returned or if the package was delivered to the incorrect address. We will take it from there. There is no problem fixing the order, but we cannot monitor every order to make sure its delivered to you safely, we may need a little help from you. :)
My package is being sent back to Truck Swagg! What do I do?
Don't panic! We've got this! Send an email to customer service (email@example.com) that states your complete address, including any apartment number that should be on there. We will update that order invoice to show the correct address, so we can ship it right back out again as soon as we receive the package back in our warehouse. The post office usually takes about 3-5 business days to actually process the return, and then a few days to send it back to us. Please allow 10 business days for us to receive it from the date that the tracking status shows it is undeliverable and being returned.
How do I track my order and who is delivering it?
All packages are shipped through the US Postal Service. There are two ways to see your tracking number.
1. Log into your account and click the “My Account” link in the navigation bar of the page to see your previous order information, this information will include a tracking number and link.
2. You will receive an e-mail with your tracking number. If you do not see this email in your inbox make sure to check your spam folder. If you cannot find this email, please email customer service, firstname.lastname@example.org.
My order never arrived, its been more than 10 business days.
Log into your account and click the “My Account” link in the navigation bar of the page to see previous orders you have placed. Click on the order you are inquiring about to see your order status. Ensure that the expected shipping date has passed. Input your tracking number at the USPS.com website to get an update of its location. If your tracking number says your package was delivered, please contact customer service at email@example.com. Be sure to include your order number and your name in the email.
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